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Frequently Asked Questions

At No Place Like Home Senior Care, we are here to answer all your care questions, even the ones you may not have considered. If we do not know a particular answer, we will leave no stone unturned in finding the answer for you!

Below are a few of the more common questions we hear from families who are exploring home care as an option. Just click each question to find its corresponding answer. If you have more questions, we are just a phone call away with the help you need.

In what areas are your services available?

We are pleased to serve seniors throughout Monroe County, New York. These areas of service include the following:

  • Brighton
  • Brockport
  • Charlotte
  • Chili
  • Churchville
  • Clarkson
  • Fairport
  • Gates
  • Greece
  • Hamlin
  • Henrietta
  • Hilton
  • Honeoye Falls
  • Irondequoit
  • Mendon
  • Penfield
  • Pittsford
  • Riga
  • Rochester
  • Rush
  • Scottsville
  • Spencerport
  • Victor
  • Webster
  • Wheatland
How do I know if my loved one needs in-home care?

There are a number of warning signs that a senior may be in need of assistance to remain safe at home, including experiencing a fall or hospitalization, losing weight, expired foods in the pantry or refrigerator, poor hygiene, poor housekeeping, missing bills, missing appointments, depression, confusion, and getting up during the night, just to name a few. Contact us to schedule a free in-home consultation, and we will help you determine if care is needed.

What kind of services do you provide?

We cover a wide range of non-medical in-home care needs, including companionship, cleaning, medication reminders, shower/bathing assistance, meal planning and preparation, transportation, running errands, pet care, help with PT/OT exercises, and much more. Please visit our Services page to learn more.

How quickly can I arrange for service?

Lightning fast! We can have care started in the home in as little as 1 – 2 hours.

What are my payment options for home care services?

We accept private pay, including Visa, Mastercard, and ACH, as well as long-term care insurance and some veterans’ benefits.

Are your home care services covered through Medicare, Medicaid, or insurance?

As a non-medical home care provider, our services are covered by long-term care insurance, VA, and private pay only.

Are your caregivers insured and bonded?

Our agency and care staff are fully insured and bonded for your protection and peace of mind.

How are your caregivers screened?

Ensuring a safe environment for seniors is our ultimate goal, and we go to great lengths to confirm that the caregivers we hire are fully background checked, going back seven years for criminal, DMV, and drug screenings. We also conduct thorough interviews to determine if a caregiver is someone we would want to care for our own aging parents at home and only hire those who meet our stringent criteria.

What kind of training do your caregivers receive?

Our caregivers are extensively trained in our training classroom, both initially and ongoing, throughout their employment.  This training includes a specialized focus on exceptional care for those with Alzheimer’s and other types of dementia.

What makes No Place Like Home Senior Care different from other in-home care companies?

Some of the many ways we have earned our reputation as an excellent provider of in-home care services include our attention to detail, the fact that we never miss a shift, and our expertise in Alzheimer’s/dementia care, as well as elder abuse and fall prevention. We are proud to be the only agency in the area with a Matter of Balance and fall prevention program that is medically proven to reduce falls and improve balance. Unlike other home care agencies, we specialize in emergency care needs and can fill a shift within 1 – 2 hours.

Another aspect that sets us apart is our open and transparent communication among our clients, their families, and their healthcare providers. We work hard to ensure that each party is up to date with the latest information regarding their loved one's health and quality of life.

What are the advantages of home care?

Home care empowers seniors to continue to enjoy living and thriving in the homes they have established, where they are most comfortable and can remain in control of the many daily choices that occur, such as when, where, and what to eat for each meal, what activities to engage in, what time to sleep and wake up, etc. Additionally, home care has been shown to reduce the risk of hospitalizations, falls, and depression for a healthier and safer quality of life.

Who can receive in-home care?

Anyone in need of assistance to stay safe and well at home can receive our services.

Will I be able to reach someone at your agency after hours, and how should I do so?

We are always here for you, any time. Just call us and leave a message, and our on-call staff member will get back to you right away.

Are your services available in nursing homes or assisted living facilities?

Yes, we are pleased to serve seniors wherever they call home. This includes independent living communities, assisted living communities, nursing homes, rehabilitation centers, hospitals, and so much more.

What if my caregiver is sick and cannot make it to my house?

We pride ourselves on never missing a shift and will immediately provide a replacement caregiver if a senior’s primary caregiver is unavailable for any reason. We have checks in place, should a caregiver miss a clock-in. Our entire office receives a notification if a caregiver has not arrived, alerting us to jump in to help ensure your care need is met.

Senior Home Care in Rochester, NY

Not finding the answer to your question? No problem! Please call us any time at (585) 334-0085, and our Rochester home health care experts will be able to answer your questions. For more information about our services, please call No Place Like Home Senior Care in Rochester, NY, today. One of our dedicated team members will be happy to speak with you. If you have questions about the services we offer, contact us at your convenience.

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At No Place Like Home Senior Care, our caregivers provide high-quality and compassionate services for patients in Monroe County, NY, including Personal Care, Homemaking, Companionship & Relationship Building, Specialized Alzheimer’s and Dementia Care, and Support for Medical Care.