Below are a few of the more common questions we hear from families who are exploring home care as an option. Just click each question to find its corresponding answer. And if you have more questions, we’re just a phone call away with the help you need.
We’re pleased to serve seniors throughout Monroe County, New York. For a complete listing of our service area, please visit our Communities Served page.
There are a number of warning signs that a senior may be in need of assistance to remain safe at home, including experiencing a fall or hospitalization, losing weight, expired foods in the pantry or refrigerator, poor hygiene, poor housekeeping, missing bills, missing appointments, depression, confusion, getting up during the night, just to name a few. Contact us to schedule a free in-home consultation and we will help you determine if care is needed.
We cover a wide range of non-medical in-home care needs, including companionship, cleaning, medication reminders, shower/bathing assistance, meal planning and prep, transportation, running errands, pet care, help with PT/OT exercises, and much more. Please visit our Services page to learn more.
Lightning fast! We can have care started in the home in as little as 1 – 2 hours.
We accept private pay, including Visa, Mastercard, and ACH, as well as long-term care insurance and some veterans’ benefits.
As a non-medical home care provider, our services are covered by long-term care insurance, VA and private pay only.
Our agency and care staff are fully insured and bonded for your protection and peace of mind.
Ensuring a safe environment for seniors is our ultimate goal, and we go to great lengths to confirm that the caregivers we hire are fully background checked, going back seven years for criminal, DMV and drug screenings. We also conduct thorough interviews to determine if a caregiver is someone we would want caring for our own aging parents at home, and only hire those who meet our stringent criteria.
Our caregivers are extensively trained in our training classroom, both initially and ongoing throughout their employment. This training includes a specialized focus on exceptional care for those with Alzheimer’s and other types of dementia.
Some of the many ways we’ve earned our reputation as an excellent provider of in-home care services include our attention to detail, the fact that we never miss a shift, our expertise in Alzheimer’s/dementia care, as well as elder abuse and fall prevention. And unlike other home care agencies, we specialize in emergency care needs, and can fill a shift within 1 – 2 hours.
Home care empowers seniors to continue to enjoy living and thriving in the homes they’ve established, where they’re most comfortable and where they can remain in control of the many daily choices that occur, such as when, where, and what to eat for each meal, what activities to engage in, what time to sleep and wake up, etc. Additionally, home care has been shown to reduce the risk of hospitalizations, falls, and depression, for a healthier and safer quality of life.
Anyone in need of assistance to stay safe and well at home can receive our services.
We are always here for you, any time. Just call us and leave a message, and our on-call staff member will get back to you back right away.
Yes, we’re pleased to serve seniors wherever they call home.
We pride ourselves on never missing a shift, and will immediately provide a replacement caregiver if a senior’s primary caregiver is unavailable for any reason. We have checks in place, should a caregiver miss a clock-in. Our entire office receives a notification if a caregiver has not arrived, alerting us to jump in to help ensure your care need is met.